Terms & Conditions

Effective Date: July 3, 2026

Welcome to PetGoFoods. These Terms & Conditions govern your access to and use of the PetGoFoods website and the purchase of pet food and pet care products from us.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

1. You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
2. You have the legal capacity to enter into binding contracts under applicable laws.
3. The information you provide is accurate and complete.

2. Products

PetGoFoods offers pet food and pet care products for sale through its website.

While we strive to ensure product descriptions, images, prices, and availability are accurate, occasional errors may occur. We reserve the right to correct any errors, update product information, or discontinue products without prior notice.

Product images are for illustration purposes only. Actual packaging may vary depending on the manufacturer.

3. Pricing

1. All prices displayed on the website are in Indian Rupees (INR).
2. Applicable taxes will be charged where required by law.
3. Prices may change without prior notice.
4. Promotional offers are valid only for the specified period.

4. Orders

After placing an order, you will receive an order confirmation.

Order confirmation does not constitute final acceptance of your order. PetGoFoods reserves the right to:

1. Accept or reject any order.
2. Cancel orders due to pricing errors or stock unavailability.
3. Request additional verification before processing an order.
4. Limit quantities purchased by a customer.

If payment has already been made for a cancelled order, the applicable refund will be initiated.

5. Payments

We accept secure online payments through authorized payment partners, including Razorpay.

PetGoFoods does not store your debit card, credit card, UPI PIN, CVV, or online banking credentials.

All payments are processed using secure payment infrastructure provided by our payment service providers.

6. Shipping & Delivery

Delivery timelines provided on the website are estimates and may vary due to:

1. Delivery location
2. Weather conditions
3. Public holidays
4. Courier delays
5. Events beyond our reasonable control

PetGoFoods is not responsible for delays caused by third-party logistics providers once the shipment has been dispatched.

7. Cancellation Policy

Orders may be cancelled before they are packed or shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

PetGoFoods reserves the right to cancel any order due to stock issues, pricing errors, suspected fraudulent activity, or circumstances beyond our control.

8. Return & Refund

Returns and refunds are subject to our Return & Refund Policy.

Products that have been opened, used, damaged after delivery, or are not in their original condition may not be eligible for return unless they were delivered damaged, defective, or incorrect.

Approved refunds will be processed to the original payment method within the applicable processing time.

9. User Responsibilities

You agree not to:

1. Provide false or misleading information.
2. Use the website for unlawful purposes.
3. Attempt unauthorized access to our systems.
4. Interfere with website security or functionality.
5. Upload malicious software or harmful code.
6. Misuse the website in any manner.

10. Intellectual Property

All content on the PetGoFoods website, including text, logos, graphics, product listings, images, icons, website design, and software, is owned by or licensed to PetGoFoods and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, PetGoFoods shall not be liable for any indirect, incidental, consequential, or special damages arising from:

1. Use of the website
2. Inability to access the website
3. Product availability
4. Delivery delays
5. Third-party service interruptions

Our total liability shall not exceed the amount paid for the relevant order.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Force Majeure

PetGoFoods shall not be held responsible for failure or delay in performing obligations due to events beyond reasonable control, including natural disasters, pandemics, government restrictions, internet failures, strikes, or transportation disruptions.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts where PetGoFoods operates.

15. Changes to Terms

PetGoFoods reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with a revised Effective Date. Continued use of the website after such updates constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

PetGoFoods

Email: support@petgofoods.com

Website: https://petgofoods.shop

Business Hours: Monday –Saturday, 9:00 AM – 6:00 PM (IST)