Privacy Policy

Effective Date: July 3, 2026

Welcome to PetGoFoods. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how PetGoFoods collects, uses, stores, and safeguards your information when you visit our website, browse our products, or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

1. Full Name
2. Email Address
3. Mobile Number
4. Billing Address
5. Shipping Address
6. PIN Code
7. City and State

Order Information

1. Products purchased
2. Order history
3. Payment status
4. Delivery information

Technical Information

1. IP Address
2. Browser type
3. Device information
4. Operating system
5. Website usage analytics
6. Cookies and similar technologies

2. How We Use Your Information

We use your information to:

1. Process and deliver your orders
2. Provide customer support
3. Send order confirmations and shipping updates
4. Improve our website and services
5. Respond to your queries
6. Prevent fraud and unauthorized transactions
7. Comply with applicable legal obligations
8. Send promotional offers (only where permitted or with your consent)

3. Payment Information

PetGoFoods uses secure third-party payment gateways, including Razorpay, to process online payments.

We do not store your debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers.

Payment information is processed securely by Razorpay and its authorized banking partners in accordance with applicable security standards.

4. Cookies

Our website uses cookies to:

1. Remember your preferences
2. Improve website performance
3. Analyze visitor traffic
4. Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

1. Payment gateway providers (such as Razorpay)
2. Shipping and logistics partners
3. Technology service providers
4. Government authorities when required by law
5. Fraud prevention and security partners

All such parties are expected to maintain appropriate confidentiality and security measures.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

1. Complete your orders
2. Provide customer support
3. Maintain business records
4. Meet legal, tax, and regulatory requirements
5. Resolve disputes

8. Your Rights

Depending on applicable laws, you may have the right to:

1. Access your personal information
2. Correct inaccurate information
3. Request deletion of your data
4. Withdraw marketing communications
5. Request information about how your data is processed

Requests may be submitted using the contact details provided below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Users are encouraged to review the privacy policies of those websites separately.

10. Children's Privacy

Our products are intended for purchase by adults. We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

PetGoFoods may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The revised policy will be posted on this page with an updated Effective Date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.

PetGoFoods

Email: support@petgofoods.com

Website: https://petgofoods.shop

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

By using the PetGoFoods website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.