Return Policy

Effective Date: July 3, 2026

At PetGoFoods, customer satisfaction is our priority. We strive to deliver high-quality pet food and pet care products in excellent condition. If you receive a damaged, defective, expired, or incorrect product, we're here to help.

Please read our Return Policy carefully before requesting a return.

1. Eligibility for Returns

You may request a return if:

1. The product received is damaged during transit.
2. The wrong product was delivered.
3. The product is defective or expired upon delivery.
4. The product is missing essential components or accessories.

To be eligible for a return:

1. The return request must be submitted within 48 hours of receiving the order.
2. The product must be unused, unopened, and in its original packaging.
3. All original labels, tags, and packaging materials must be intact.
4. You must provide your order number or proof of purchase.
5. Photos or videos of the product may be requested to verify the issue.

2. Non-Returnable Products

For health, hygiene, and safety reasons, the following items cannot be returned unless they were delivered damaged, defective, expired, or incorrectly:

1. Opened pet food packages
2. Used pet treats
3. Opened grooming or hygiene products
4. Products damaged after delivery due to improper handling
5. Products without original packaging or labels

3. Return Request Process

To request a return:

1. Contact our customer support within 48 hours of delivery.
2. Provide your order number and a description of the issue.
3. Attach clear photos or videos showing the product and its packaging, if requested.
4. Our team will review your request and inform you of the next steps.

Approved returns may require the product to be picked up by our logistics partner or shipped back to us, depending on your location.

4. Inspection

Once the returned product is received, our team will inspect it to verify that it meets the return eligibility criteria.

If the return is approved, we will proceed with a replacement or refund in accordance with our Refund & Cancellation Policy.

If the return does not meet the eligibility requirements, the request may be declined.

5. Return Shipping

If the return is due to:

1. A damaged product
2. A defective product
3. An expired product
4. An incorrect item sent by PetGoFoods

PetGoFoods will bear the applicable return shipping costs.

For returns that do not qualify under this policy, return shipping costs, if accepted, may be the customer's responsibility.

6. Replacement or Refund

Once your return has been approved and the product has been inspected, PetGoFoods may, at its discretion:

1. Replace the product with the same item (subject to availability), or
2. Process a refund to your original payment method as outlined in our Refund & Cancellation Policy.

7. Contact Us

If you have any questions or would like to request a return, please contact us:

PetGoFoods

Email: support@petgofoods.com

Website: https://petgofoods.shop

Our customer support team will be happy to assist you and respond as quickly as possible.